AFCA Makes a stand about unresolved insurance complaints

Surge in Insurance Complaints

The Australian Financial Complaints Authority (AFCA) has sounded the alarm bells, signalling a significant increase in complaints about general insurance. With no end in sight unless the industry steps up its game, consumers are left feeling frustrated and underserved. As the volume of complaints continues to rise, it’s imperative to explore solutions that can ease the burden on both consumers and insurers alike.

Understanding The Issue

The surge in general insurance complaints reported to AFCA paints a troubling picture of dissatisfaction among consumers. Issues such as claim delays, disputes over claim amounts, and denial of claims have become all too common, leading to frustration and distrust in the insurance industry. Despite AFCA’s efforts to provide an alternative dispute resolution platform, the overwhelming volume of complaints underscores the need for systemic improvements within the industry.


AFCA’s Call To Action

AFCA Chief Ombudsman and CEO David Locke have issued a clarion call for insurers to prioritise internal dispute resolution and address consumer grievances promptly. With complaint volumes reaching unprecedented levels, there is a pressing need for proactive measures to enhance communication, streamline processes, and improve service quality. Failure to do so risks further escalation of disputes and erodes consumer confidence in the insurance sector.

Empowering Consumers, Restoring Trust

At the heart of GMR’s mission is the empowerment of consumers and the restoration of trust in financial transactions. By advocating for transparency, accountability, and fairness, we strive to level the playing field and ensure that consumers are treated with the respect and dignity they deserve. GMR remains steadfast in its commitment to upholding consumer rights and promoting ethical business practices within the insurance and finanical industry.

Conclusion: A Path Towards Resolution

We stand by the side of AFCA and believe this is the same for all insurance and financial complaints. Proactive measures are needed to address underlying issues and restore confidence in the financial services sector. Get My Refund (GMR) stands ready to assist consumers in navigating disputes and securing favourable outcomes. If you find yourself embroiled in a related dispute, don’t hesitate to reach out to GMR for expert guidance and support. Together, we can pave the way towards resolution and ensure that consumers receive the fair treatment they deserve. 

Get My Refund — the pioneer of refunds you can count on 

As the first refund management service in Australia, we have 30 years of experience and always act in the best interests of our clients to help them get back what they’re owed. We simplify and speed up the entire process and handle any escalations to AFCA, so you don’t have to. With our online portal, you can easily track the progress of your refund claim. If you have any queries, explore our FAQs and read our blog to learn more!

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We specialise in reclaiming money for consumers by investigating your individual situation to get back what you are owed if you were mis-sold, even if you loan is still current or has been paid out already.

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