Our team worked super hard to achieve this outcome for you and we are stoked with your result!
1. You will need to sign our resolution deed via your portal for us, We will shortly send you the link.
2.You will be prompted to select how you will pay our fee, either to pay in one go or payment plan and first payment date, you then are prompted to enter your card details for the fee to be debited on the terms you select.
3.Once you have supplied your payment details we will then send a separate form from the provider which will send via ‘ZOHO SIGN’ check your junk. Once all is completed we will send to the provider to start the refund process.
The average refund processed is 14-28 working days, there is no law to how quickly the provider has to pay. Rest assured your refund has been secured and confirmed, we continue to work with them until it is completed.
We will continue to work for you and chase until complete, we do however need to work within the providers time frames which can be out of our control.
As you receive the refund in full you will need to pay Get My Refund as per your invoice.
The way the refunds are processed are via the terms you have with your financier. They pay in accordance with the cancellation policies of your contract, this can differ between contracts and providers.
We always push for the refund to come direct but below is the usual rule:
The full amount will be refunded to your bank details provided.
As confirmed by your provider, Get My Refund have successfully won your claim
Our invoice will need to be paid within 14 days of receiving
It is important to make the payment of your invoice for our services. Failure to pay will result in your account being referred to a collections agency, and further charges incurred will