As per your instructions, our specialists request the Bank/Financier to provide information on your Loan Contracts, applications or statements. This is called a ‘Privacy request’.
By law, this can take at least 30 days for a response. Extensions can apply for incorrect/incomplete information.
You are in good hands. Please look at FAQs before contacting us, so we can work on maximising your refund.
Warning – if the provider contacts you regarding anything other than identification purposes, please refer them back to us, for us to deal with as per your terms with us and to obtain the best outcome.
DO NOT engage or contact them whilst this is in process, forward all correspondence to email@example.com
Once we have been provided the requested information, our specialists will investigate if you have case to claim or not. Your claim status, will advise you of this outcome.