Get My Refund

We are now checking for your claims.

What happens now?

As per your instructions, our specialists request the Bank/Financier to provide information on your Loan Contracts, applications or statements. This is called a ‘Privacy request’.

How long does this take?

By law, this can take at least 30 days for a response. Extensions can apply for incorrect/incomplete information.

How can I help?

  • Please advise of your account numbers, references or upload documents you have to assist us in obtaining your information.
  • Avoid delays by ensuring full legal, including middle names, previous names, and matching signatures on identification must be correct in ‘My Profile’ in your portal.
  • Check your updates we send to you!

You are in good hands. Please look at FAQs before contacting us, so we can work on maximising your refund.

Important things to know

Warning – if the provider contacts you regarding anything other than identification purposes, please refer them back to us, for us to deal with as per your terms with us and to obtain the best outcome.

DO NOT engage or contact them whilst this is in process, forward all correspondence to

How do I know I have a claim?

Once we have been provided the requested information, our specialists will investigate if you have case to claim or not. Your claim status, will advise you of this outcome.