As per your authority and having reviewed the correspondence information, we have been provided plus the questions you answered, we now will submit a complaint for your claim request to Stage 1. We will continue relentlessly working hard on quickly receiving the best outcome for you. Our specialists will be in touch with you.
By law we have to give 30 days for a first response, if more time is needed, we allow for this to get the best resolution. Each claim is different, varying the time it can take to resolve. Escalation of your claim and claims sent to AFCA may be extend claims times.
You are in good hands. Please look at FAQs before contacting us, so we can work on maximising your refund
We will communicate with you through your portal and email, for any actions required from you and to update your stage. We may contact you via telephone for further information needed.
The providers do contact our clients to offer lower amounts and to try and deal directly with you. Please let us know if they are not acting transparently with you.
This will not be confirmed until any claim has been completed in full, we will work towards the maximum that is available. Previous cancellations, rebates can affect these refunds. IF your claim is successful is ONLY when we can confirm amounts.
Where possible we will opt in/out of Class Actions or Legal proceedings to manage & obtain your refund
(This information is also in the terms you have signed with us if you need more details)
As per your signed authority mandate only where we can, we will always endeavour to suggest for the providers to pay our Trust account for you. We can make sure correct amounts are paid in full directly and quickly to you, minus any out standing invoices you have with us.
Average days for each claim can be between 30-75 days*
Thank you for using Get My Refund!
Team GMR x
*Current Average time frames, please be aware extensions may apply. due to provider requesting more time.