Having reviewed the correspondence information, we have been provided plus the questions you answered, we now submit a detailed complaint for your claim request to Stage 1. We will continue relentlessly working hard on quickly receiving the best outcome for you. Our specialists will be in touch with you only if needed.
By law we have to give 45 days for a first response, if more time is needed, we allow for this to get the best resolution. Each claim is different, varying the time it can take to resolve. Escalation of your claim and claims sent to AFCA may be extend claims times.
You are in good hands. Please look at FAQs before contacting us, so we can work on maximising your refund
We will communicate with you through your client portal, for any actions required from you and to update your stage. We may contact you via telephone for further information needed.
The providers do contact our clients to offer lower amounts and to try and deal directly with you. They are trying to close the claim and not act transparently with you.
This will not be confirmed until any claim has been completed in full, we will fight for the maximum you can be entitled to from inception of your loan. Previous cancellations, rebates can affect these refunds. IF your claim is successful is ONLY when we can confirm amounts.
Where possible we will opt in/out of Class Actions or Legal proceedings to manage & obtain your refund
(This information is also in the terms you have signed with us if you need more details)
When we can we will always endeavour to push for the providers to pay our Trust account for you. We can make sure correct amounts are paid directly and quickly to you.
Average days for each claim can be between 30-75 days*
We have 99.7% winning claim rate and we are relentless to help you win too**
Thank you for using Get My Refund!
Team GMR x
*Current Average time frames, extensions may apply.
**Current average claim rate